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View ArticleFeather Hair
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View ArticleCustomer Service communication
Consumers are in control for the first time, and companies are slowly realizing that. What happens after they realize that is up to them, some are running for the hills, some are fighting back, but the...
View ArticleLive chats help customer service
Multitasking has been the watchword for over a decade. It seems that half of all job listings have multitasking as a required skill. Live Chat is usually used by those web sites which sells products....
View ArticleWhy phones should not be your primary customer service channel?
The post-interaction survey has become a hallmark of customer service, but the best method for administering that survey is still a question in some members’ minds. While new delivery channels like...
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